Terms & Conditions

Effective date: 10/08/2026  |  Version: 1.0

These Terms of Use (“Terms”) are a binding agreement between you and GoldJewellers (“GoldJewellers”, “we”, “us”, “our”), a company incorporated in India with its registered office at 205 Shivalik Western, L.P. Savani Road, Adajan, Surat, Gujarat, 395009, India.

They govern your use of the website https://goldjewellers.in the [CONSUMER APP NAME] and [PARTNER APP NAME] mobile applications, and all related services, together the “Platform”.

Please read these Terms carefully. By creating an account, listing a business, submitting an enquiry, posting a review or simply browsing, you agree to be bound by them, by our Privacy Policy and by our Disclaimer, each of which is incorporated here by reference. If you do not agree, do not use the Platform.

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not require a physical or digital signature.

1. What GoldJewellers is — and what it is not

GoldJewellers is an online directory and discovery platform for the jewellery and diamond trade. It lets shoppers find jewellers, showrooms, designs and product listings by city, locality, category, metal, occasion and price band, and lets jewellers publish and manage their business presence and respond to enquiries.

We act solely as an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000, providing a venue where third parties publish information. Specifically:

• We do not own, manufacture, stock, sell, import, export, deliver, exchange, value, certify, hallmark, insure or repair any jewellery, gold, silver, platinum, diamond or gemstone shown on the Platform.

• We do not act as an agent, broker, valuer, assayer or guarantor for any jeweller or any shopper.

• We do not process payments for jewellery, hold money in escrow, or take part in any sale contract. Any contract for the purchase of goods or services is formed directly and exclusively between the shopper and the jeweller, on the jeweller's own terms, at the jeweller's own premises or channels.

• Prices, weights, purity, stone grading, availability, offers, images and business details are supplied by jewellers or compiled from publicly available sources. We do not independently verify them and we do not warrant their accuracy. See our Disclaimer.

• Listing on the Platform, or the presence of any badge or ranking, is not an endorsement, recommendation, certification or guarantee by us of any jeweller, product, price or claim.

2. Eligibility

You may use the Platform only if you are 18 years or older and legally competent to contract under the Indian Contract Act, 1872, and you are not barred from receiving our services under any applicable law. If you use the Platform on behalf of a business, you represent that you are authorised to bind that business, and “you” then means both you and that business.

The Platform is operated from India and is intended primarily for users in India. If you access it from elsewhere, you are responsible for complying with your local law.

3. Your account

• Sign-in uses a one-time passcode sent to your e-mail, or optionally Sign in with Google. There is no password to remember.

• You must provide accurate, current and complete information, and keep it updated.

• Never share your OTP with anyone. No employee, agent or partner of GoldJewellers will ever ask you for it. You are responsible for everything done through your account, and you must tell us immediately at support@goldjewellers.in if you suspect unauthorised use.

• One person or business may hold one account. Do not create an account for anyone else, impersonate anyone, or transfer, sell or licence your account.

• You may delete your account at any time as described in section 9 of our Privacy Policy.

4. Using the Platform as a shopper

4.1 Enquiries and appointments

When you submit an enquiry or request an appointment, we forward your name, phone number, e-mail address and message to the jeweller you selected so they can reply. You consent to that disclosure, and you agree that the jeweller may contact you about your request.

An appointment request is a request, not a confirmed booking. It becomes effective only when the jeweller confirms it, and the jeweller may reschedule, decline or cancel it. We do not guarantee that any jeweller will respond, respond promptly, honour a listed price or offer, hold stock, or keep the listed opening hours.

4.2 Reviews and ratings

Reviews keep the directory honest, so we take their integrity seriously. When you post a review you confirm that:

• it reflects your genuine, first-hand experience with that jeweller;

• you have not been paid, incentivised or instructed by the jeweller, a competitor or anyone else to write it, and you disclose any relationship you have with the business;

• it is not defamatory, abusive, obscene, discriminatory, or an attack on a person rather than a comment on the business;

• it does not contain another person's private information, and any images you attach are yours to post.

We may moderate, hold, edit for length or formatting, decline to publish, or remove a review that breaches these Terms, and we may remove reviews in bulk where we detect coordinated or automated activity. We do not remove a review merely because a jeweller dislikes it. Buying, selling, soliciting or exchanging reviews is prohibited and may result in permanent removal of an account or listing. We aim to follow recognised good practice for online consumer reviews, including the Indian Standard IS 19000:2022 framework.

4.3 Verify before you buy

You are responsible for your own purchase decisions. Before paying anything to any jeweller, verify the business, inspect the goods, confirm hallmarking and certification, obtain a proper tax invoice, and read the jeweller's own exchange, buyback and warranty terms. Never pay an advance to anyone claiming to represent GoldJewellers — we never collect money on behalf of a jeweller.

5. Using the Platform as a jeweller or partner

The following additional terms apply if you list a business, showroom or product.

5.1 Registration and verification

• You must submit accurate business details, including trade name, address, contact details and, where applicable, GSTIN and PAN, together with any supporting documents we request.

• You warrant that you own the business or are authorised to represent it, and that you hold every registration, licence, permission and BIS hallmarking or assaying-centre association required by law to carry on your trade.

• We may approve, reject, request more information, suspend or remove any listing or application at our sole discretion, and we are not obliged to give reasons beyond a short note.

• Claiming a listing: where your business already appears as an unclaimed listing compiled from public sources, you may claim it by submitting proof of ownership. Submitting false claim documents is fraud, and we will remove the account and may report it.

• A verification badge, if shown, means only that we received and reviewed the specific documents that badge relates to on the date shown. It is not a certification of quality, solvency, licensing, product authenticity or fair dealing.

5.2 Your listing content

You are solely responsible for everything you publish. You must ensure that:

• prices, indicative price ranges, making charges, wastage, metal purity, carat weight, stone weight, clarity, colour, cut, certification details and lab names are accurate and not misleading, and that any price is clearly marked as indicative and subject to prevailing metal rates and taxes;

• lab-grown diamonds are clearly and unambiguously disclosed as lab-grown, and never described or implied to be natural; treatments, enhancements, fillings, coatings and simulants are disclosed;

• hallmarking and HUID claims are true, and BIS marks are used only as the law permits;

• images are your own or properly licensed, actually depict what you are offering, and are not digitally altered in a way that misrepresents the product;

• offers, discounts and “starting from” prices are genuine, currently available, and carry their real conditions;

• your listing complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Legal Metrology Act, 2009, BIS hallmarking rules, GST law, and all advertising and labelling standards that apply to you;

• you do not list prohibited or restricted items, including smuggled or undocumented bullion, conflict or sanctioned-origin stones, counterfeit branded designs, or anything whose sale requires a licence you do not hold.

5.3 Licence you grant us

By uploading content you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, resize, re-format, translate, index, publish, display and distribute that content on the Platform and in our own marketing, search-engine listings and social media, for as long as your listing is live and for a reasonable period afterwards for archival and cached copies. You keep ownership of your content. The licence ends for future use when you remove the content or your listing, subject to copies already cached or shared by third parties.

5.4 Enquiry data

Shopper details you receive through the Platform may be used only to respond to that shopper's enquiry or appointment. You must not add them to bulk marketing lists without their separate consent, sell or transfer them, or use them for any unrelated purpose. You must comply with applicable data-protection and anti-spam law, including the Digital Personal Data Protection Act, 2023 and TRAI's commercial communication regulations. Misuse of enquiry data is a material breach and will result in immediate removal.

5.5 Subscriptions, promotions and fees

• Basic listing may be free. Paid plans and promotional placements (featured listings, banners, boosted products, credits) are offered at the prices and limits shown at the time of purchase, which we may change prospectively with notice.

• All fees are exclusive of GST and other applicable taxes, which are charged additionally at the prevailing rate. You must give us a valid GSTIN if you want an input-credit invoice.

• Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You can cancel at any time from your account; cancellation takes effect at the end of the current paid term.

• Fees are non-refundable except where required by law, where we cancel a plan without cause, or where a demonstrable billing error occurred. Unused portions of a term, unused credits and promotional inventory are not refundable or transferable. If we suspend or terminate your account for breach, no refund is due.

• Promotional placement affects position and prominence only. It does not alter organic reviews or ratings, and paid placements are identified as such.

• We may withhold, adjust or reverse charges where we detect fraud, a chargeback, or a violation of these Terms.

If you purchase through a mobile app store, that store (Apple or Google) is the merchant of record. Billing, renewal and refunds are then governed by that store's terms, refunds must be requested from that store, and cancellation is managed in your store account settings. We cannot process a refund for an app-store purchase.

6. Content standards and prohibited conduct

You must not, and must not permit anyone else to:

• post content that is unlawful, defamatory, obscene, pornographic, paedophilic, invasive of privacy, hateful, harassing, racially or ethnically objectionable, encouraging money laundering or gambling, or otherwise inconsistent with the laws of India;

• post content that infringes any patent, trademark, copyright, design or other proprietary right, or that impersonates another person or business;

• post misleading claims about purity, hallmarking, origin, certification, weight or price, or run a bait-and-switch offer;

• post false, paid, incentivised, coordinated or competitor-authored reviews, or manipulate ratings or rankings;

• threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or incite any cognisable offence;

• upload a virus, worm, malware or any code designed to interrupt, destroy or limit the functionality of any system;

• scrape, crawl, harvest, mirror or systematically copy the Platform or its listings, use bots, spiders or automated tools without our prior written permission, or build a competing or derivative database from our content;

• use the Platform's data to train a machine-learning or generative model without our prior written permission;

• circumvent, disable or probe any security, rate limit, CAPTCHA or access control, or attempt to gain unauthorised access to any account, server or network;

• use the Platform to send spam, phishing, or unsolicited commercial communication;

• misrepresent your affiliation with GoldJewellers, or collect money in our name.

We may remove content, restrict features, suspend or terminate an account, and disclose information to law-enforcement authorities where we reasonably believe these Terms or any law have been breached.

7. Intellectual property

The Platform itself — its software, design, layout, user interface, graphics, database structure, compilation of listings, and the marks “GoldJewellers”, and our logos — is owned by or licensed to us and protected by copyright, trademark and other laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. Everything not expressly granted is reserved. You may not copy, modify, reverse-engineer, decompile, create derivative works from, rent, lease, sell or sub-licence any part of the Platform.

Content posted by jewellers and users remains theirs, licensed to us as described in section 5.3.

7.1 Reporting infringement or unlawful content

If you believe content on the Platform infringes your rights or is otherwise unlawful, write to our Grievance Officer (section 14) with: your name and contact details; identification of the content and its URL; proof of your right or a description of the illegality; a statement that your complaint is made in good faith and is accurate; and your signature (electronic is fine). We acknowledge within 24 hours and act within 15 days, or within 36 hours where we are directed to do so by a court order or an authorised government agency. We may notify the person who posted the content and give them a chance to respond.

8. Third-party content, links and services

The Platform contains listings, images, reviews, links, maps, dialler and messaging integrations, and other content provided by third parties. We do not control, endorse or assume responsibility for any of it. Following a link takes you off our Platform and onto terms and privacy policies we do not control. Any dealing you have with a third party found through the Platform - including any purchase - is solely between you and that third party.

9. Availability, changes and beta features

We may change, suspend, limit or discontinue the Platform or any feature, temporarily or permanently, with or without notice. We do not guarantee uninterrupted or error-free operation, and we may carry out maintenance at any time. Features marked beta, preview or trial are provided as-is and may be withdrawn. We are not liable for any loss caused by unavailability, delay, data loss or a discontinued feature.

10. Disclaimer of warranties

The Platform and everything on it are provided “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy or quiet enjoyment, to the fullest extent permitted by law.

Without limiting that, we do not warrant that any listing, price, weight, purity, grading, certification, image, offer, opening hour or contact detail is accurate, current or complete; that any jeweller is licensed, solvent, reputable or will honour anything; that any product is genuine, hallmarked, correctly graded or as described; or that the Platform will be secure, uninterrupted or free of errors or harmful components. Our full Disclaimer forms part of these Terms.

11. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for loss of profit, revenue, goodwill, business opportunity, data or anticipated savings, however caused.

• We are not liable for any dispute, loss, damage, fraud, misrepresentation, defect, delay, non-delivery, quality issue, valuation issue or non-payment arising out of any transaction or dealing between a shopper and a jeweller, or for anything that happens at a jeweller's premises.

• Our total aggregate liability to you for all claims arising out of or relating to the Platform, whether in contract, tort or otherwise, shall not exceed the greater of (a) the total amount you actually paid us in the twelve months immediately before the event giving rise to the claim, or (b) INR 1,000.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for our fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

12. Indemnity

You agree to indemnify, defend and hold harmless WIZCODER AI LABS PRIVATE LIMITED, its directors, officers, employees, agents and licensors from and against all claims, demands, proceedings, losses, damages, penalties and reasonable legal costs arising out of or connected with: (a) your use of the Platform; (b) any content you post or listing you publish; (c) your breach of these Terms, our policies, or any law; (d) your infringement of any third party's rights; and (e) any transaction or dispute between you and another user.

13. Suspension and termination

You may stop using the Platform and delete your account at any time. We may suspend or terminate your access immediately, with or without notice, if you breach these Terms or any law, if we are required to by an authority, if your account shows fraudulent or abusive activity, or if we discontinue the service. On termination, your licence to use the Platform ends and your listings may be removed. Sections that by their nature should survive — including sections 7, 10, 11, 12, 15 and 16 — survive termination.

14. Grievance redressal

In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge complaints within 24 hours and resolve them within 15 days. Complaints about content that exposes a person's private area, shows nudity or sexual acts, or is impersonation including morphed images are actioned within 24 hours of a valid complaint.

15. Governing law and disputes

These Terms are governed by the laws of India. Subject to the paragraph below, the courts at Surat, Gujarat shall have exclusive jurisdiction.

Resolution process. If a dispute arises, please first raise it with our Grievance Officer — most matters are resolved there. If it is not resolved within 30 days, the dispute shall be referred to arbitration by a sole arbitrator appointed by us, conducted in English at Surat, Gujarat, under the Arbitration and Conciliation Act, 1996. The award shall be final and binding. Nothing prevents either party from seeking urgent interim relief from a court, and nothing here limits any right you have to approach a consumer forum under the Consumer Protection Act, 2019.

16. Terms specific to mobile app stores

16.1 Apple App Store

If you obtained an app from the Apple App Store, you acknowledge that:

• These Terms are between you and WIZCODER AI LABS PRIVATE LIMITED only, not with Apple. Apple is not responsible for the app or its content.

• Your licence to use the app is a non-transferable licence to use it on Apple-branded products you own or control, as permitted by the App Store Usage Rules.

• Apple has no obligation to furnish any maintenance or support for the app; we provide support at support@goldjewellers.in.

• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.

• We, not Apple, are responsible for addressing any claim that the app or your use of it infringes intellectual property rights, fails to comply with legal or regulatory requirements, or gives rise to product liability or consumer protection claims.

• You represent that you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and that you are not on any U.S. Government list of prohibited or restricted parties.

• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.

16.2 Google Play

If you obtained an app from Google Play, your use is additionally subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app. Purchases made through Google Play billing are governed by Google's payment and refund policies.

16.3 Updates

We may release updates, and your device may install them automatically depending on your settings. Some features may stop working on unsupported or outdated versions.

17. General

• Changes. We may amend these Terms at any time. The version and effective date at the top show the current version, and we will give at least 7 days notice of material changes by e-mail, in-app notice or a site banner. Continuing to use the Platform after the effective date means you accept the change.

• Notices. We may contact you at your registered e-mail, by in-app message or by push notification, and such notice is deemed received when sent. Formal notices to us go to 205 Shivalik Western, L.P. Savani Road, Adajan, Surat, Gujarat, 395009, India with a copy to support@goldjewellers.in .

• Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control, including natural disaster, epidemic, war, riot, strike, government action, power or internet failure, or failure of a third-party provider.

• Assignment. You may not assign these Terms. We may assign them to an affiliate or successor in a merger, acquisition or sale of assets.

• Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.

• No waiver. Our failure to enforce a provision is not a waiver of it.

• No agency. Nothing here creates a partnership, joint venture, employment or agency relationship between you and us.

• Entire agreement. These Terms, together with the Privacy Policy and Disclaimer, are the entire agreement between us about the Platform, and supersede any earlier understanding.

• Language. If we publish a translation and it conflicts with this English version, the English version prevails.

18. Contact

WIZCODER AI LABS PRIVATE LIMITED
Address : 205 Shivalik Western, L.P. Savani Road, Adajan, Surat, Gujarat, 395009, India
CIN / Registration: [CIN OR REGISTRATION NUMBER]
GSTIN: [GSTIN]
Support: support@goldjewellers.in  |  Grievances: support@goldjewellers.in