Reviewing Jeweller Applications

Overview

As a platform administrator, reviewing jeweller applications is a critical task that ensures only legitimate, quality jewellers join the marketplace. This guide walks you through the approval workflow.

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Application Queue

Accessing Pending Applications

1. Navigate to Admin > Jewellers
2. Click the Pending tab
3. Applications sorted by submission date (oldest first)

Pending Applications

Application Status Types

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Reviewing an Application

Step 1: Open Application Details

Click on any pending application to see:

Application Details

Step 2: Verify Business Documents

Required Documents Checklist:

Step 3: Validate Business Information

Verification Steps:

1. Google the business name - Check online presence
2. Verify GST number - Use GST portal (gst.gov.in)
3. Check address - Use Google Maps/Street View
4. Review photos - Look for professional setup
5. Cross-reference - Owner name across documents

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Approval Decision

Approving an Application

If all checks pass:

1. Click Approve Application
2. Add optional welcome note
3. Confirm approval

What happens after approval:

• Jeweller receives welcome email
• Account is activated
• Can start adding products
• Dashboard access granted

Rejecting an Application

If issues found:

1. Click Reject Application
2. Select rejection reason(s):
   • Invalid documents
   • Incomplete information
   • Suspicious business
   • Policy violation
   • Other (specify)
3. Add detailed explanation
4. Confirm rejection

Reject Dialog

Sample Rejection Messages:

Document Issue:
"Your GST certificate has expired. Please submit a valid certificate and reapply."

Incomplete Info:
"Store photos are missing. Please upload clear photos of your store exterior and interior."

Policy Violation:
"Based on our review, your application doesn't meet our seller requirements at this time."

Requesting More Information

If additional info needed:

1. Click Request Info
2. Specify what's needed
3. Set deadline (7 days default)
4. Jeweller receives notification

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Red Flags to Watch For

High-Risk Indicators

Document Fraud Detection

Signs of forged documents:

• Pixelation around text
• Inconsistent fonts
• Blurry stamp marks
• Wrong logo colors
• Spelling errors in official docs

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Bulk Actions

Processing Multiple Applications

1. Select multiple applications (checkboxes)
2. Click Bulk Actions
3. Options:
   • Approve all
   • Reject all (same reason)
   • Mark as under review

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Application Analytics

Track Your Processing

Weekly Review

Monitor trends:

• Volume of applications
• Common rejection reasons
• Geographic distribution
• Document issues

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Best Practices

Do's ✅

• Review applications within 24 hours
• Document verification steps
• Provide clear rejection reasons
• Be consistent with standards
• Escalate suspicious patterns
• Follow up on info requests

Don'ts ❌

• Don't rush verifications
• Don't approve without document check
• Don't reject without explanation
• Don't ignore red flags
• Don't skip GST verification
• Don't approve multiple accounts

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Troubleshooting

Documents not loading?

• Check file format (PDF, JPG, PNG)
• Try different browser
• Clear cache
• Ask jeweller to resubmit

Applicant disputing rejection?

• Review original decision
• Check if issues are resolved
• Allow reapplication if appropriate
• Document appeal outcome

Duplicate applications?

• Check by GST number
• Review by phone number
• Merge if same business
• Reject if gaming system

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Related Articles

• Managing Jeweller Accounts
• Platform Guidelines
• User Moderation