Refund Policy

1. Understanding Our Role

GoldJewellers operates as a platform connecting consumers with verified jewellers. We facilitate the discovery and inquiry process but are not a direct seller of jewellery products. All purchases are made directly between you and the respective jeweller.

2. Jeweller-Specific Policies

Each jeweller on our platform maintains their own return and refund policies. These policies may vary based on:

Type of jewellery (gold, diamond, silver)
Whether the piece is customized or ready-made
Payment method used
Time since purchase

We strongly recommend reviewing the jeweller's return policy on their profile page or asking them directly before making a purchase.

3. General Guidelines

While policies vary by jeweller, here are common industry practices:

Exchange Policy

Most jewellers offer exchange for other products within 7-30 days with original invoice.

Gold Buyback

Many jewellers offer buyback at current gold rate minus making charges. Terms vary by jeweller.

Custom Orders

Customized or made-to-order pieces typically cannot be returned or refunded.

Making Charges

Making charges are generally non-refundable even in exchange scenarios.

4. Platform Services Refunds

For any platform-related payments (if applicable), such as subscription services for jewellers:

Subscription fees may be refunded within 7 days of purchase if no services have been used
Prorated refunds may be available for unused subscription periods
Contact our support team for platform-related refund requests

5. Dispute Resolution

If you have a dispute with a jeweller regarding returns or refunds:

First, contact the jeweller directly to resolve the issue
If unresolved, contact GoldJewellers support with your purchase details
We will facilitate communication between you and the jeweller
While we cannot force refunds, we can remove jewellers who consistently violate fair practices

6. Documentation

To facilitate any return or refund, always keep:

Original purchase invoice
BIS Hallmark certificate
Any warranty cards provided
Product packaging and tags
Communication records with the jeweller

7. Consumer Rights

As a consumer in India, you are protected under the Consumer Protection Act, 2019. This includes:

Right to receive goods that match their description
Right to receive goods of acceptable quality
Right to fair treatment and redressal
Right to file complaints with consumer forums

8. Contact Us

For any questions about refund policies or to report an issue:

Email: support@goldjewellers.in
Visit our Contact Page

Important: Marketplace Model