Privacy Policy

Last updated: December 2025

At GoldJewellers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

  • Name and email address
  • Phone number
  • Delivery address
  • Profile information
  • Payment information (processed securely via Stripe)

1.2 Usage Information

We automatically collect certain information when you use our platform:

  • Device information (browser type, operating system)
  • IP address and location data
  • Pages visited and features used
  • Search queries and browsing history on our platform
  • Time and date of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Connect you with verified jewellers
  • Send promotional communications (with your consent)
  • Respond to inquiries and provide customer support
  • Improve our platform and develop new features
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

3. Information Sharing

3.1 With Jewellers

When you inquire about a product or book an appointment, we share relevant information with the respective jeweller to facilitate the transaction. This includes your name, contact details, and inquiry specifics.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processors (Stripe)
  • Email service providers
  • Analytics providers
  • Cloud hosting services

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure password hashing
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data storage with Supabase

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Withdraw consent where applicable

To exercise these rights, please contact us at privacy@goldjewellers.in.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is retained until you request deletion. Transaction records may be retained longer for legal and compliance purposes.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Privacy Policy | GoldJewellers | GoldJewellers