Managing Your Account

Overview

Your account is your gateway to saving favorites, tracking inquiries, booking appointments, and getting personalized recommendations. Keep your account up to date for the best experience.

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Creating Your Account

Sign Up Options

Step-by-Step Registration

1. Click Sign Up or Create Account
2. Choose your preferred method
3. Enter required information:
   • Full name
   • Email address
   • Phone number
   • Password (8+ characters)
4. Verify your email/phone
5. Complete your profile

Sign Up Form

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Your Profile

Viewing Your Profile

1. Click your profile icon
2. Select Account Settings or Profile

Profile Information

Updating Your Profile

1. Go to Account > Profile
2. Click Edit on any section
3. Make your changes
4. Click Save

Edit Profile

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Password & Security

Changing Your Password

1. Go to Account > Security
2. Click Change Password
3. Enter current password
4. Enter new password (twice)
5. Click Update Password

Strong Password Tips:

• At least 12 characters
• Mix of letters, numbers, symbols
• Don't reuse passwords
• Don't use personal info

Enabling Two-Factor Authentication

Add extra security:

1. Go to Account > Security
2. Click Enable 2FA
3. Choose method (SMS or Authenticator app)
4. Follow setup instructions
5. Save backup codes

Login History

View recent account activity:

• Date and time
• Device type
• Location
• Status

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Notification Preferences

Managing Notifications

Control what you receive:

Notification Categories

Setting Preferences

1. Go to Account > Notifications
2. Toggle each category on/off
3. Select preferred channels
4. Save changes

Notification Settings

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Your Wishlist

Adding to Wishlist

On any product:

1. Click the heart icon or Save
2. Product added to wishlist
3. Access anytime from your account

Managing Wishlist

View your saved items:

1. Go to Account > Wishlist
2. See all saved products
3. Options:
   • Remove items
   • Send inquiry
   • Share with others

Wishlist Features

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Your Inquiries

Viewing Inquiries

Track all your communications:

1. Go to Account > Inquiries
2. See all sent inquiries
3. Check response status

Inquiry Status

Responding to Jewellers

1. Click on inquiry
2. View full conversation
3. Type your reply
4. Send

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Your Appointments

Viewing Appointments

1. Go to Account > Appointments
2. See upcoming and past visits

Appointment Actions

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Privacy Settings

Managing Your Data

Control your privacy:

Downloading Your Data

Get a copy of your data:

1. Go to Account > Privacy
2. Click Download My Data
3. Receive data export via email

Deleting Your Account

If you wish to leave:

1. Go to Account > Privacy
2. Click Delete Account
3. Confirm your decision
4. Account scheduled for deletion

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Linked Accounts

Social Login

View connected accounts:

• Google
• Facebook
• Apple

Linking New Accounts

1. Go to Account > Linked Accounts
2. Click Connect next to provider
3. Authorize connection
4. Account linked

Unlinking Accounts

1. Click Disconnect next to account
2. Confirm removal
3. You can re-link anytime

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Troubleshooting

Forgot Password?

1. Click Forgot Password on login
2. Enter your email
3. Check inbox for reset link
4. Create new password

Can't Verify Email?

• Check spam folder
• Request new verification email
• Verify email is correct
• Contact support if stuck

Account Locked?

May happen after multiple failed logins:

1. Wait 15-30 minutes
2. Try password reset
3. Contact support if needed

Not Receiving Notifications?

1. Check notification settings
2. Verify contact details
3. Check spam folder
4. Enable permissions on device

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Best Practices

Do's ✅

• Keep contact info updated
• Use a strong password
• Enable 2FA
• Review login history
• Update preferences regularly

Don'ts ❌

• Don't share your password
• Don't ignore security alerts
• Don't use same password everywhere
• Don't leave sessions open on shared devices
• Don't ignore unusual activity

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Getting Help

Support Options

Contact Support

1. Go to Help > Contact Support
2. Describe your issue
3. Attach screenshots if helpful
4. Submit ticket

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Related Articles

• Booking Appointments
• Using Search & Filters
• Sending Inquiries